Brisbane & Gold Coast
One bad review about pests
can cost you everything.
Pest control for hotels, motels, serviced apartments and short stay accommodation. Discreet, professional and built around your guest experience. Cockroaches, rodents, ants, spiders and more.
Real people answer - no bots, no hold music
★★★★★ 100% five-star reviews - Brisbane & Gold Coast
✓ Cockroach & rodent specialists
✓ Completely discreet service
✓ Treated around guest occupancy
✓ Unlimited callouts included
★★★★★ 100% five-star reviews
✓ No lock-in contracts
✓ Licensed & fully insured
✓ Cockroach & rodent specialists
✓ Completely discreet service
✓ Treated around guest occupancy
✓ Unlimited callouts included
★★★★★ 100% five-star reviews
✓ No lock-in contracts
✓ Licensed & fully insured
Why it matters
Guests talk.
The internet never forgets.
A hotel's reputation lives and dies on reviews. One mention of pests on TripAdvisor, Google or Booking.com can undo years of five-star ratings - and you can never fully remove it.
One review can tank your rating permanently
A guest who finds a cockroach or wakes up with bed bug bites will post about it. TripAdvisor reviews rank in Google search results. Future guests read them before booking. A single pest review, left unaddressed, can cost you dozens of future bookings every month.
Online travel platforms penalise pest complaints
Booking.com, Expedia and Airbnb all monitor guest reviews for pest complaints. Repeated reports can result in reduced visibility in search results, removal from featured listings, or in serious cases, suspension from the platform entirely.
Food & beverage areas carry separate obligations
If your property includes a restaurant, bar, breakfast service or kitchen, you carry Food Safety Standard 3.2.2 obligations on top of your accommodation compliance requirements. Pest management in these areas must be documented and use food-premises-approved products.
Guest compensation claims are real
Guests who suffer bed bug bites or allergic reactions can and do make compensation claims. Without documented evidence of regular professional pest management, your ability to defend against these claims is significantly weakened.
The reality of pest control in accommodation
High guest turnover means constant pest pressure. Proactive management is the only answer.
Every new guest, every food delivery, every staff member entering your property is a potential introduction point for pests. Queensland's warm climate means cockroaches, rodents and ants are active year-round. Reactive treatment after a guest complains is too late - the review is already written. A proactive quarterly subscription keeps your property protected before a problem ever starts.
Our approach
Protecting your guests.
Protecting your reputation.
Everything we do is built around your guest experience. Discreet, professional, scheduled around occupancy - your guests never know we were there.
01
Completely discreet
We arrive in unmarked vehicles if required, work quietly and leave no trace. Your guests and staff never need to know a pest treatment is taking place. Your reputation stays intact.
02
Scheduled around occupancy
We work with your housekeeping and front desk team to treat rooms during turnover, common areas during quiet periods and kitchens before or after service. No disruption to guests, no cancellations required.
03
Room-by-room and back-of-house treatment
We treat guest rooms during turnover, corridors, laundry areas, bin rooms and back-of-house. Every area that attracts or harbours pests is treated - not just the obvious spots.
04
Rodent management for food areas
Properties with restaurants, bars or kitchens require a dedicated rodent management program alongside general pest control. We treat both under one subscription - no juggling multiple providers.
05
Unlimited callouts
A guest complaint at 10pm means you need a response now, not next week. Every subscription includes unlimited callouts at no extra charge. Call us any time - we respond as fast as we can.
06
Full documentation
Every visit is fully documented - useful if a guest makes a claim, if a council inspector visits, or if your food areas are audited. Your paper trail shows proactive, ongoing professional management.
Subscriptions
Tailored to your
property's needs.
Every property is different. We quote based on your size, room count and specific requirements. Call us for a no-obligation assessment.
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Essential Protect
Quarterly - general pest management
Call for property pricing
- ✓ Full internal & external treatment quarterly
- ✓ Common areas, corridors, back of house
- ✓ Scheduled around guest occupancy
- ✓ Signed compliance documentation every visit
- ✓ Unlimited callouts between services
- ✓ 12-month warranty
⭐ Most popular
Complete Protect
Pest + rodent + bed bug monitoring
Call for property pricing
- ✓ Everything in Essential Protect
- ✓ Full room-by-room treatment during turnover
- ✓ Dedicated rodent inspection every visit
- ✓ Tamper-proof bait stations installed
- ✓ Urgent response protocol for guest complaints
- ✓ 12-month warranty on all treatments
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Premium Protect
Monthly or multi-property management
Call for property pricing
- ✓ Everything in Complete Protect
- ✓ Monthly treatments - maximum protection
- ✓ Multiple properties under one subscription
- ✓ Priority response within 24 hours
- ✓ Pest management plan document provided
- ✓ 12-month warranty on all treatments
Why Pest House
We back every job.
No exceptions.
Every treatment is thorough and in-depth. We don't take shortcuts. Every technician actually knows what they're doing - and every technician actually cares.
01
Locally owned - Brisbane & Gold Coast
Started by Gemma and Jared, who are personally invested in every job. When you call, you speak to real people - not a national franchise call centre reading from a script.
02
100% five-star reviews
Every single review we've received is five stars. All of them. We know better than most what a bad review can do to a business - and we make sure it never happens on our watch.
03
Discreet as standard
We arrive in a Pest House vehicle, work quietly and professionally, and leave no trace. Your guests never know a treatment took place - and that's exactly how it should be.
04
Unlimited callouts
Guest complaint at 10pm? Call us. Every subscription includes unlimited callouts at no extra charge. Accommodation never stops and neither do we.
05
No lock-in contracts
Our subscriptions run on trust. If we're not delivering the standard your property needs, cancel any time. We're confident you won't want to.
06
Licensed & fully insured
All technicians are licensed and insured across Queensland. Your documentation protects you if a guest ever makes a claim - and we make sure it's always ready.
★★★★★
"Could not be happier with Pesthouse. Great customer service, prices and very competent pest controllers."
Questions
Everything you need
to know.
Yes. We work with your housekeeping schedule to treat rooms during turnover - after checkout and before check-in. Common areas and back-of-house can be treated during quieter periods. We never require you to close rooms or cancel bookings for a standard treatment.
Call us immediately. Subscribers get priority callout response. We'll get to your property as fast as we can, assess the situation, treat as required and document everything for your records. Acting fast limits any potential review damage.
Yes. We treat everything from large hotels to single Airbnb properties. Short stay accommodation has the same bed bug risk as hotels - guest turnover is the exposure. A subscription keeps your property protected year-round.
We aim to respond as quickly as possible - often same day or next day for subscribers. Call us on 0483 936 370 and we'll do everything we can to get there fast. We know a pest incident at your property can't wait.
Yes. We cover Brisbane, the Gold Coast and surrounds. We also service some North NSW areas including Banora Point, Bilambil Heights and Chinderah. Call us to confirm your location.
Protect your guests.
Protect your reviews.
No lock-in contracts. Discreet, professional pest management built around your guest experience. Call us for a no-obligation quote.
Real people answer - no bots, no hold music - Brisbane & Gold Coast - Licensed & insured