Brisbane & Gold Coast
Commercial pest control
you can rely on.
HACCP-compliant, food-safe treatments for cafes, restaurants, bakeries, patisseries, food warehouses and commercial kitchens. Quarterly subscriptions, unlimited callouts, full compliance documentation after every visit.
Real people answer - no bots, no hold music
★★★★★ 100% five-star reviews - Brisbane & Gold Coast
✓ HACCP-compliant treatments
✓ Food-safe chemicals only
✓ Full compliance documentation
✓ Unlimited callouts included
✓ Treated outside service hours
✓ No lock-in contracts
★★★★★ 100% five-star reviews
✓ HACCP-compliant treatments
✓ Food-safe chemicals only
✓ Full compliance documentation
✓ Unlimited callouts included
✓ Treated outside service hours
✓ No lock-in contracts
★★★★★ 100% five-star reviews
Why it matters
One pest sighting.
One bad review.
That's all it takes.
For food businesses, pest control isn't just maintenance - it's compliance, reputation, and your licence to operate. The risk of getting it wrong is enormous.
One photo can end you
A single social media post showing a cockroach in your kitchen can go viral overnight. Reviews don't disappear. Reputations take years to rebuild - if they rebuild at all.
Council can close you on the spot
Environmental health officers can issue immediate prohibition orders if pest activity is found. A forced closure during service - even for one day - can cost thousands in lost revenue and emergency remediation.
Fines up to $100,000
Under the Australia New Zealand Food Standards Code Standard 3.2.2, failure to prevent and manage pests in your food premises can result in fines of up to $100,000. This is a legally enforceable standard.
Australian Food Safety Standard 3.2.2 - Clause 24
Pest control is a legal requirement for every food business in Australia.
All food businesses - restaurants, cafes, takeaways, catering and food retail - must "take all practicable measures to prevent pests from entering the food premises, and eradicate and prevent the harbourage of pests." Council environmental health officers can inspect at any time. Records of professional pest treatment are your evidence of compliance. Standard 3.2.2A (in effect from December 2023) requires documented substantiation of critical food safety controls - pest management is one of them.
Our approach
Built for commercial
kitchens.
Every food venue is different. We don't bring a residential approach to a commercial kitchen. Our treatments are built specifically for food businesses - safe, documented and discreet.
01
Food-safe chemicals only
Every product we use is registered and approved for food premises under the APVMA. We only use chemicals that meet HACCP food safety requirements - safe for commercial kitchens, food preparation surfaces and storage areas.
02
Compliance documentation included
After every visit we provide a signed service report with dates, chemicals used (including APVMA registration numbers), areas treated, pest activity recorded and any recommendations. Ready for council and food safety auditors.
03
Scheduled around your service
We treat before opening or after closing - never during service. No disruption to your staff, your customers or your kitchen. We work around your hours, not ours.
04
No-spray zones respected
Open food, food contact surfaces, cooking equipment and electrical areas are always protected. We use targeted baiting and non-spray treatments where required - not a blanket spray and leave.
05
Unlimited callouts between services
If something shows up between scheduled visits, call us. We come back at no extra charge. A commercial kitchen should never have to wait for its next service if there's a problem now.
06
Real people, real accountability
Pest House is owned and run by Gemma and Jared - a Brisbane couple who are personally invested in every job. When you call, you speak to real people. When something's wrong, we fix it.
Recommended frequency
How often does your
business need treating?
Treatment frequency depends on your venue type, kitchen activity and pest pressure. Here's what the industry and compliance standards recommend.
| Business type | Recommended frequency | Why |
|---|---|---|
| Restaurants & cafes | Every 3 months | High food waste, warm kitchens and daily deliveries create constant pest pressure. Quarterly is the minimum expected by Queensland council. |
| High-volume kitchens | Monthly or 6-weekly | Volume of throughput, food waste and delivery frequency significantly increases risk. Monthly treatment is best practice for audits. |
| Bakeries & patisseries | Every 3 months | Stored flour, sugar and grains attract stored product pests and rodents. Rodent add-on strongly recommended. |
| Pubs & clubs | Every 3 months | Cellars, bar drains and food waste areas require regular monitoring. Rodent management in cellar areas is essential. |
| Food trucks & markets | Every 3-6 months | Vehicle and equipment treatment plus storage area. Frequency depends on operating schedule. |
| Catering businesses | Every 3-6 months | Commercial kitchen treatment aligned with peak operating periods. |
Queensland council tip: Environmental health officers typically expect to see evidence of professional pest treatment at least quarterly for Class 1 and Class 2 food businesses. Monthly treatment is looked upon favourably during food safety audits and may be required for HACCP-certified venues.
Subscriptions
Simple subscriptions.
No surprises.
All prices include GST, no processing fees, no lock-in contracts. Unlimited callouts included in every plan. Call us for venue pricing.
spacer
Essential Protect
Quarterly - the compliance standard
$55/month
Per venue - billed monthly
- ✓ Full internal & external treatment quarterly
- ✓ APVMA-registered food-safe chemicals only
- ✓ Signed compliance report after every visit
- ✓ Council-ready documentation
- ✓ Unlimited callouts between services
- ✓ Scheduled outside service hours
- ✓ 12-month warranty
⭐ Most popular
Complete Protect
Quarterly pest + rodent management
$65/month
Per venue - billed monthly
- ✓ Everything in Essential Protect
- ✓ Dedicated rodent inspection every visit
- ✓ Tamper-proof lockable bait stations installed
- ✓ Stations checked and topped up each service
- ✓ Entry point assessment & recommendations
- ✓ Rodent activity reported for compliance
- ✓ 12-month warranty on all treatments
spacer
Premium Protect
Multiple venues or complex requirements
Call for a quote
Tailored to your venue count and needs
- ✓ Everything in Complete Protect
- ✓ Suitable for multiple venues under one subscription
- ✓ Monthly activity report & trend analysis
- ✓ Complex or high-risk venue specialists
- ✓ Pest management plan document provided
- ✓ Best practice for HACCP food safety audits
- ✓ 12-month warranty on all treatments
Rodent management
Rodents are the
highest-risk pest for
food businesses.
A single rat or mouse sighting in your venue is a critical compliance failure. Rodents contaminate food, spread disease, chew through wiring and packaging - and the evidence they leave behind (droppings, gnaw marks, grease trails) is treated as a serious finding during a council inspection.
- ✓ Full property inspection - entry points, activity evidence, risk areas
- ✓ Professional tamper-proof lockable bait stations installed
- ✓ Rodents leave your property - not die in walls or roof
- ✓ Stations checked, documented and topped up every visit
- ✓ Activity log maintained for compliance records
- ✓ Return at no charge if activity persists between visits
Why rodents need their own program
Critical
council rating for rodent evidence during inspection
General pest treatment alone is not effective against rodents.
A dedicated rodent management program using professional bait stations is the only approach that satisfies food safety auditors. It's also the only way to ensure rodents leave the property rather than dying within walls or roof voids.
Why Pest House
We back every job.
No exceptions.
Every treatment is thorough and in-depth. We don't take shortcuts. Every technician actually knows what they're doing - and every technician actually cares.
01
Locally owned - Brisbane & Gold Coast
Started by Gemma and Jared, a couple who know this region inside out. When you call, you speak to real people who are personally invested in your outcome - not a call centre.
02
100% five-star reviews
Every single review we've ever received is five stars. Not most of them - all of them. We think that speaks louder than anything we could write about ourselves.
03
No lock-in contracts
Our subscriptions run on trust, not contracts. If we're not delivering, cancel any time. We're confident you won't want to - but you'll never be trapped.
04
Unlimited callouts included
Every subscription includes unlimited callouts between scheduled services. If something shows up between visits, call us. We come back at no charge. Always.
05
Licensed & fully insured
All technicians are licensed and insured across Queensland. Your compliance documentation includes our licence numbers - giving your records full credibility with auditors.
06
Afterpay available
Running a hospitality business is expensive. We offer Afterpay on all services so pest management never gets deprioritised because of cashflow. Pay on the day, spread the cost.
★★★★★
"From the first call to the job being done, everything was easy. They turned up on time, explained everything, and we haven't seen a pest since. Honestly wouldn't use anyone else."
Questions
Everything you need
to know.
Yes. Pest House covers Brisbane, the Gold Coast and surrounds - from the Redlands in the south to the northern suburbs. We also service some North NSW suburbs including Banora Point, Bilambil Heights and Chinderah. Call us to confirm your area.
Yes. Every product we use in a food business is registered and approved for use in food premises under the APVMA (Australian Pesticides and Veterinary Medicines Authority), and meets HACCP food safety requirements. We document the chemicals used on every service report, including APVMA registration numbers.
After every service you receive a signed service report that includes: date and time, technician name and licence number, areas treated, pest activity observed, chemicals used with APVMA registration numbers, bait station locations (if applicable), and any recommendations. This is your compliance documentation and is accepted by Queensland council environmental health officers and food safety auditors.
The Australian Food Safety Standard 3.2.2 requires all food businesses to "take all practicable measures" to prevent and eradicate pests. While it doesn't specify an exact frequency, Queensland council environmental health officers typically expect evidence of professional treatment at least quarterly for restaurants and cafes. Monthly treatment is considered best practice and is looked upon favourably during food safety audits.
No. We schedule all commercial treatments outside your service hours - before opening or after closing. We confirm the time with you in advance and work cleanly and professionally. There is no smell during service and no disruption to your staff or customers.
Call us. All subscriptions include unlimited callouts between scheduled services at no extra charge. A commercial kitchen should never have to wait for its next scheduled visit if there is an active pest issue. We'll be there as soon as we can.
Yes. Residential services are flat-fee and can be booked online. Commercial services are quoted based on your venue size and requirements. Give us a call and we'll give you a straightforward, no-obligation quote.
Let's protect
your business.
No lock-in contracts. No surprises. Quarterly subscriptions from a local team who actually care about your venue. Call us today for a no-obligation quote.
Real people answer - no bots, no hold music · Brisbane & Gold Coast · Licensed & insured