Terms and Conditions

1. Definitions

“We / Us / PestHouse” means Pest House Pty Ltd (ABN …), trading as PestHouse.
“Client / You” means the person or entity booking or accepting the Service.
“Service” means any pest-control, termite, or air-conditioning cleaning service described in your quote, invoice or booking confirmation.

2. Scope of Service

All services provided by PestHouse are carried out in accordance with current Australian Standards, where applicable, and in line with best practice guidelines accepted within the termite, pest control and HVAC hygiene industries.

Pest and Rodent Control

Our pest and rodent control services are delivered with reference to AS 3660.2:2017 (Termite Management in and Around Existing Buildings) and AS 4349.3-2010 (Inspection of Buildings—Timber Pest Inspections), as well as broader environmental health and safety principles. We apply treatment plans and chemical solutions tailored to the pest species, site conditions, and the level of infestation, using products registered and approved for use in Australia.
We reserve the right to adapt our methods, timing, or chemical selection to ensure effectiveness, safety, and environmental compliance.

Air Conditioning Cleaning

Our air conditioning cleaning services follow principles outlined in AS/NZS 3666.2:2011 (Air-handling and water systems of buildings—Microbial control—Operation and maintenance) and related hygiene and maintenance best practices. Internal system cleaning includes attention to coils, filters, drain pans, blower fans, and casing components, using industry-recognised chemical and non-chemical methods designed to optimise airflow and energy efficiency.
Where relevant, our treatments incorporate mould remediation protocols aligned with recommendations from the Australian Mould Guideline and National Construction Code for indoor air quality.
All A/C cleans are performed by trained personnel using appropriate personal protective equipment (PPE), with consideration to system age, design, accessibility, and observed contamination levels.

Termite Inspection & Control

Our termite inspections and treatments are carried out in accordance with AS 3660.2:2017 – Termite Management in and Around Existing Buildings, along with AS 4349.3-2010 – Inspection of Buildings – Timber Pest Inspections, as relevant to the scope of work.

Inspections involve a visual assessment of accessible internal and external areas to detect signs of termite activity, damage, or conditions conducive to infestation. Where possible, we employ advanced detection tools including moisture meters, thermal imaging, or sounding equipment to enhance assessment accuracy.

Treatment options may include chemical barrier applications, baiting systems, or a combination of methods, selected based on the level of activity, site construction, and environmental factors. All termite control products used are registered and approved under Australian law and applied by licensed technicians.

Where long-term protection is required, we may recommend ongoing monitoring or re-inspection schedules, and we reserve the right to tailor or adjust treatment strategies in line with manufacturer guidelines, product updates, and new termite behaviour data.We reserve the right to vary products, methods, and scheduling where we believe it is reasonably necessary.

3. Warranty & Post-Care Obligations

3.1 Any warranty period we state (including our 6-month mould-free warranty or pest-free period) is strictly conditional on You following all written and verbal post-care instructions supplied at the time of treatment. areaspecialistpestsolutions.com.au
3.2 The warranty does not cover reinfestation arising from new structural defects, hygiene issues, or environmental factors beyond our control.
3.3 Warranty claims must be lodged in writing within the stated period and include reasonable evidence of renewed activity.

4. Premium Pest Control – Free Second Visit

4.1 The complimentary follow-up visit applies only to our Premium Pest Control package and is limited to the same target pest(s) treated during the initial visit.
4.2 The offer excludes air-conditioning cleans, rodent bait checks, and any unrelated pest or mould issues.
4.3 A follow-up visit will be scheduled at our discretion once You have notified Us of persistent activity and supplied reasonable evidence (e.g. photos or trapped specimens). pest.co.uk

5. Promotions & Discount Codes

All promotional offers, discount codes, or free-service periods are made at our discretion and may be modified, withdrawn, or replaced without notice, even after publication. pestaustralia.com.au

6. Client Responsibilities

6.1 Disclosure: You must advise Us in advance if You suspect a current infestation, rodent activity, or termite damage. Undisclosed or late-disclosed infestations may attract additional fees for extra product or labour time.
6.2 Site Preparation: You must prepare the premises as per our checklist (e.g. clearing access, securing pets, covering food). Failure to prepare may incur call-out or rescheduling fees and may void any time-based guarantees.
6.3 You agree to allow our technicians safe, uninterrupted access to all relevant areas.

7. Chemical & Product Safety

7.1 The products we use are registered for domestic use and are considered safe for pets and children when applied as directed and when post-care guidelines are strictly followed (e.g. re-entry times, ventilation, floor-washing). staysafe.org
7.2 We make no guarantee of safety where post-care instructions are ignored, altered, or only partially followed.

8. Additional Fees

Additional fees may apply for:
• Late cancellation or re-booking (less than 24 hours)
• Re-inspection caused by inaccessible areas or unprepared sites
• Extra product required due to undisclosed pest pressure

9. Liability & Indemnity

9.1 Our liability for any loss, damage, or expense (whether direct, indirect, or consequential) is limited, at our option, to re-supply of the Service or a refund of fees paid for that specific Service.
9.2 Except as required by law, we exclude all implied warranties.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of its courts.

If you have any questions about these Terms & Conditions, please contact our office at 1300 00 44 40.

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