Brisbane & Gold Coast
Pest control for disability
& supported living you can rely on.
Resident-safe, licensed pest management for NDIS providers, SIL homes and disability support facilities. Scheduled around residents, full compliance documentation.
Real people answer - no bots, no hold music
★★★★★ 100% five-star reviews - Brisbane & Gold Coast
NDIS Provider Support
Experienced with NDIS providers across Brisbane & Gold Coast
✓ Resident-safe treatments
✓ NDIS provider experience
✓ From $55/month
✓ Full compliance documentation
★★★★★ 100% five-star reviews
✓ Unlimited callouts included
✓ No lock-in contracts
✓ Resident-safe treatments
✓ NDIS provider experience
✓ From $55/month
✓ Full compliance documentation
★★★★★ 100% five-star reviews
✓ Unlimited callouts included
✓ No lock-in contracts
Why it matters
Your residents deserve
a safe home. Full stop.
People living in supported accommodation are often among the most vulnerable in our community. A pest-free environment isn't just a compliance requirement - it's a fundamental part of the safe, dignified home every resident deserves.
Residents can't simply leave
Unlike a hotel guest or office worker who can go home, SIL residents live in your facility full time. A pest problem isn't an inconvenience - it's a direct impact on the safety and quality of their permanent home. The duty of care is higher, not lower.
NDIS Quality & Safeguards Commission compliance
Registered NDIS providers are assessed against the NDIS Practice Standards, which require a safe and clean physical environment for participants. The NDIS Quality and Safeguards Commission can audit at any time. Documented pest management is expected evidence of your commitment to participant safety.
Health risks are amplified
Many NDIS participants have complex health needs, reduced immunity or medical conditions that make them more vulnerable to pest-borne pathogens. Cockroaches spread bacteria across kitchen surfaces. Rodents spread disease through droppings. The health consequences for vulnerable residents can be severe.
Incident reporting obligations
Under the NDIS (Incident Management and Reportable Incidents) Rules, providers must have systems to manage and report incidents that affect participant safety. A significant pest infestation affecting a participant's home environment could constitute a reportable incident - prevention is always better than reporting.
Families and advocates are watching
Family members and support coordinators visit regularly and have high expectations of the living environment. A pest issue noticed by a family member or advocate can quickly escalate to a formal complaint to the NDIS Commission - with serious consequences for your registration.
NDIS Practice Standards - Module 1
NDIS providers must ensure a safe, clean and well-maintained environment for all participants.
The NDIS Practice Standards require registered providers to ensure the environments in which supports are delivered are safe and appropriate for participants. For SIL providers, this includes the physical home environment. The NDIS Quality and Safeguards Commission assesses this during audits. Documented evidence of regular professional pest management demonstrates your active commitment to participant safety and is expected as part of your quality management system.
Our approach
Respectful. Careful.
Thorough.
Working in a home where residents live full-time requires a different approach. We treat every SIL home with the same care and respect we would show in our own home.
01
Resident-safe products only
Every product we use is safe for residential environments once dry. We use low-toxicity, targeted treatments and are mindful of residents with chemical sensitivities, respiratory conditions or complex health needs. We will always discuss product options with your team before treating.
02
Coordinated with support staff
We liaise directly with your support coordinators and house managers to schedule treatments at a time that works for residents - minimising disruption and ensuring residents are supported throughout the process. We never just arrive unannounced.
03
Full NDIS-ready documentation
Every visit produces a signed service report with all the detail your NDIS audit file needs - products used, areas treated, pest activity observed, recommendations. Ready for the NDIS Quality and Safeguards Commission and your internal quality system.
04
Respectful of residents' home
We treat every SIL home as someone's home - not a commercial premise. We are respectful of personal belongings, mindful of noise levels and sensitive to the needs of people who may find unfamiliar visitors distressing. We take our cues from your staff.
05
Unlimited callouts
If a pest issue arises between scheduled services, call us. We come back at no extra charge. A resident's home should never have an unresolved pest issue waiting for the next quarterly visit.
06
Multiple SIL homes under one subscription
Managing multiple SIL properties? We can service all of them under a single subscription with coordinated scheduling and consolidated reporting. One relationship, one invoice, every home covered.
Subscriptions
Simple subscriptions.
No surprises.
Quarterly treatments, unlimited callouts, full documentation. No lock-in contracts. All prices include GST, no processing fees.
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Essential Protect
Quarterly - per SIL home
$55/month
Per property - billed monthly
- ✓ Full internal & external treatment quarterly
- ✓ Resident-safe, low-toxicity products
- ✓ Coordinated with your support staff
- ✓ NDIS-ready service report every visit
- ✓ Unlimited callouts between services
- ✓ 12-month warranty
⭐ Most popular
Complete Protect
Quarterly pest + rodent management
$65/month
Per property - billed monthly
- ✓ Everything in Essential Protect
- ✓ Dedicated rodent inspection every visit
- ✓ Tamper-proof bait stations - safely placed
- ✓ Rodent activity logged for compliance
- ✓ Entry point assessment & recommendations
- ✓ 12-month warranty on all treatments
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Premium Protect
Multiple SIL homes under one subscription
Call for a quote
Tailored to your property count
- ✓ Everything in Complete Protect
- ✓ Multiple SIL homes - one subscription
- ✓ Consolidated reporting across all properties
- ✓ Coordinated scheduling across your portfolio
- ✓ Pest management plan for your NDIS file
- ✓ 12-month warranty on all treatments
Why Pest House
We back every job.
No exceptions.
Every treatment is thorough and in-depth. We don't take shortcuts. Every technician actually knows what they're doing - and every technician actually cares.
01
We treat it like someone's home
Because it is. Pest House was started by Gemma and Jared, a couple who understand what it means to care for the people in your home. Every SIL property we service gets the same care and respect.
02
100% five-star reviews
Every single review we've received is five stars. All of them. We think that says more than anything we could write here.
03
NDIS-ready documentation
Our service reports are formatted with everything your NDIS audit file needs. One less thing to worry about when the Quality and Safeguards Commission comes knocking.
04
Unlimited callouts
A resident's home should never have an unresolved pest issue. Every subscription includes unlimited callouts at no extra charge - we come back as soon as you need us.
05
No lock-in contracts
Our subscriptions run on trust. Cancel any time. We're confident you won't want to.
06
Licensed & fully insured
All technicians are licensed and insured across Queensland. Your compliance documentation includes our licence numbers - giving your NDIS audit records full credibility.
★★★★★
"Could not be happier with Pesthouse. Great customer service, prices and very competent pest controllers."
Questions
Everything you need
to know.
We always coordinate with your support staff before arriving and take our cues entirely from them. If a resident finds unfamiliar visitors distressing, we discuss the best approach - whether that's treating when the resident is out, working with a familiar support worker present, or any other approach that works for that individual. We never just arrive and proceed without checking in.
Yes. We use low-toxicity, targeted treatments appropriate for residential environments. For residents with respiratory conditions, chemical sensitivities or complex health needs, we will always discuss product options with your team in advance and can accommodate specific requirements. We can provide safety data sheets for any product on request.
After every visit we provide a signed service report including technician name and licence number, date and time, all areas treated, products used, pest activity observed and any recommendations. This document is formatted to meet NDIS Quality and Safeguards Commission audit requirements and can go straight into your quality management system.
Yes. Our Premium Protect subscription is designed for NDIS providers managing multiple SIL properties. We coordinate scheduling across your portfolio, provide consolidated reporting and give you one point of contact for everything. Call us to discuss pricing across your properties.
Yes. We cover Brisbane, the Gold Coast and surrounds - from the Redlands to the northern suburbs. We also service some North NSW areas. Call us to confirm your location.
Every resident deserves
a safe home.
From $55/month per property. No lock-in contracts. Pest management that understands the responsibility you carry. Call us for a no-obligation quote.
Real people answer - no bots, no hold music - Brisbane & Gold Coast - Licensed & insured