Clean air.
Proper cover.

1Overview

1.1These Terms and Conditions (the Terms) govern the supply of an Aircare membership by Blessman Corporation Pty Ltd (ABN 66 651 531 289), trading as Pesthouse (Pesthouse, we, us or our), to the individual who signs up (the Member, you or your).

1.2Pesthouse Aircare memberships are designed to keep your air conditioning system clean, hygienic and mould-free through scheduled preventative maintenance. Our services focus on reducing mould, bacteria and organic build-up inside accessible components using professional cleaning, hydro-treatment and antimicrobial products.

1.3Important: Aircare memberships are preventative cleaning and mould-management services. They are not repair, installation or electrical service agreements. Nothing in these Terms or Pesthouse's marketing should be read as a promise to repair, service mechanically, or maintain the operational performance of your air conditioning system.

1.4Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including any consumer guarantee under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)).

2Membership Term

2.1All Aircare memberships have a minimum membership period of 10 months from the date the Member signs up and the first membership fee is charged (the Commencement Date).

2.2After the minimum term has been completed, the membership will continue on a rolling monthly basis. Cancellation requires 2 months' written notice as described in clause 2.4.

2.3If cancelled during the minimum term, the remaining membership balance for the full 10-month period becomes payable as a lump sum within 14 days of the notice of cancellation.

2.4After the minimum term, membership may be cancelled with 2 months' written notice sent by email to booking@pesthouse.com.au. The membership and obligation to pay the membership fee continues for the duration of that notice period.

2.5Members may cancel within 14 days of sign-up (the cooling-off period) for any reason. If cancelled during the cooling-off period, the Member is liable only for the standard one-off price of any service actually provided during that period. If no service has been provided, a full refund will be issued within 14 days.

3Scheduling

3.1Scheduled maintenance visits are managed by Pesthouse. We will contact you when your next scheduled service is due.

3.2It is the Member's responsibility to ensure reasonable access is available at the agreed appointment time.

3.3If appointments need to be rescheduled, reasonable notice is appreciated. See clause 14 for fees that apply where appointments are missed or cancelled with insufficient notice.

4What's Included

4.1Your membership includes only the services listed under your selected membership plan. The number of scheduled visits, treatments and inclusions differ between Essentials, Essentials Plus, Premium, Single Ducted and Multi Ducted memberships.

4.2Current plan inclusions are published at pesthouse.com.au/aircare-subscriptions and form part of the membership the Member signs up to.

4.3Additional services outside your membership plan may incur additional charges, which Pesthouse will advise before proceeding.

5What We Do

5.1Our preventative maintenance services are designed to:

• Remove mould, bacteria and organic build-up from accessible components
• Clean accessible internal components using professional equipment and products
• Improve system hygiene and indoor air quality
• Reduce future mould growth through antimicrobial treatment
• Help maintain efficient airflow through clean components
• Extend the life of your system through regular preventative maintenance

6What We Don't Do

6.1Your Aircare membership does not include any of the following:

6.2Our technicians clean and maintain your air conditioning system. We do not perform electrical, refrigeration or mechanical repairs under this membership.

7Mechanical Faults Discovered During Service

7.1Occasionally, while completing your scheduled maintenance, our technicians may identify mechanical, electrical or refrigeration faults affecting your air conditioning system. Examples include, but are not limited to:

• Refrigerant leaks
• Failed capacitors or fan motors
• Compressor faults
• Damaged sensors or thermostat faults
• Blocked or damaged drainage components
• Electrical faults or PCB failures
• Water leaks caused by mechanical failure

7.2Where these issues are identified, we will advise you of our findings and recommend appropriate repairs where possible.

7.3Diagnosis, repair and replacement of mechanical, refrigeration or electrical components are not included within your Aircare membership and will be quoted separately if required.

8Mould-Free Warranty

8.1Our warranty applies to mould and biological growth only. If mould returns within the applicable warranty period for your membership plan, Pesthouse will return and re-treat the affected accessible components in accordance with your membership inclusions at no additional charge.

8.2This warranty does not guarantee or warrant:

• Cooling or heating performance
• Airflow output or operating noise
• Energy efficiency
• Mechanical or electrical reliability
• Manufacturer performance specifications
• The lifespan of any component

9Warranty Exclusions

9.1The mould-free warranty does not apply where:

• Mechanical or electrical faults have developed after treatment
• Refrigerant leaks are present
• Drainage failures occur outside the treated components
• Filters have been removed or not maintained by the Member
• Another contractor has serviced, dismantled or repaired the system
• The system has become excessively contaminated after treatment
• Flooding, storms or water damage have occurred
• The air conditioner has not been operated in accordance with the manufacturer's recommendations
• Environmental conditions beyond our control have caused excessive mould growth

10Existing Damage

10.1We cannot be responsible for pre-existing damage, including:

• Rust, corrosion or UV deterioration
• Brittle plastics or cracked components
• Damaged filters or worn insulation
• Existing water damage or damaged electronics

10.2Cleaning may reveal deterioration that was previously concealed beneath dirt, mould or debris. Pesthouse is not liable for any pre-existing deterioration revealed in this way.

11Accessible Components

11.1Our maintenance service includes accessible components only. Some internal components cannot be safely accessed without dismantling the system or performing licensed electrical or refrigeration work. These components are excluded unless specifically quoted as part of a separate service.

11.2Where a membership plan includes external condenser cleaning, this is provided only where the condenser is safely accessible. If safe access cannot be achieved, that portion of the service may be omitted without affecting the remainder of the service or the membership fee.

12Health & Safety

12.1Our treatments are selected for use in residential homes and are suitable for households with children and pets when used as directed by our technicians.

12.2Members should follow any post-service advice provided by our technicians, including any guidance on ventilating the space or temporarily avoiding use of the system after treatment.

13Customer Responsibilities

13.1Members agree to:

• Provide safe and unobstructed access to each air conditioning unit at the agreed appointment time
• Move furniture or personal belongings where practical to allow the technician to work safely
• Secure pets during the appointment
• Provide sufficient working space around the system
• Follow the technician's reasonable post-service instructions
• Treat Pesthouse staff with courtesy and respect

13.2Where access cannot be provided, a call-out fee may apply. See clause 14.

13.3Pesthouse is not liable for any failure to perform a scheduled visit, or for any reduced effectiveness of treatment, to the extent caused by the Member's failure to comply with clause 13.1.

14Missed Appointments

14.1Appointments cancelled with less than 12 hours' notice, or appointments where our technician cannot complete the service due to lack of access, may incur a call-out fee of $130, reflecting the loss of work and costs incurred by Pesthouse in attending. That visit will be treated as having been provided for the purposes of the Member's schedule.

14.2Pesthouse will provide reasonable advance notice of an upcoming visit so the Member can arrange access or reschedule if needed.

15Membership Changes

15.1Members may upgrade their membership plan at any time by contacting Pesthouse.

15.2Downgrades may only occur after the minimum membership period of 10 months has been completed.

15.3Memberships remain with the original Member and the original property. Transfers to another person or a different address require Pesthouse's prior written approval.

15.4Pesthouse may update these Terms at any time. Updated Terms take effect when published at pesthouse.com.au. Continued use of the membership after updated Terms are published constitutes acceptance of those Terms. Pesthouse does not guarantee notification of changes and Members are responsible for reviewing the current Terms at pesthouse.com.au periodically.

16Payment

16.1Membership fees are charged monthly in advance, on the same calendar date as the Commencement Date, using the Member's nominated payment method. All fees are quoted in Australian dollars inclusive of GST.

16.2The Member must ensure their nominated payment method remains valid and sufficiently funded. If a payment fails, Pesthouse may retry the payment, suspend the membership (including scheduled visits and the mould-free warranty) until payment is received, and may charge a reasonable administration fee.

16.3Fees paid are non-refundable except as set out in clause 2.5 (cooling-off period) or as required by the Australian Consumer Law.

16.4Pesthouse may vary the membership fee by giving the Member at least 30 days' written notice. The updated fee will apply from the next billing cycle following that notice period.

17Liability

17.1Nothing in this clause 17 excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where the ACL implies a guarantee into these Terms and prohibits its exclusion but permits Pesthouse to limit its liability, Pesthouse's liability is limited, at Pesthouse's election, to supplying the relevant services again, or paying the cost of having them supplied again.

17.2Subject to clause 17.1, to the maximum extent permitted by law, Pesthouse's total aggregate liability to the Member arising out of or in connection with the membership is limited to the total membership fees paid by the Member in the 12 months immediately preceding the event giving rise to the claim.

17.3Subject to clause 17.1, Pesthouse is not liable for any indirect, special or consequential loss, loss of profits, revenue, data or opportunity, even if Pesthouse has been advised of the possibility of such loss.

17.4Pesthouse is not liable for loss or damage arising from: pre-existing damage to the system; mechanical, electrical or refrigeration faults not caused by Pesthouse; areas of the system that were inaccessible; or the Member's failure to follow instructions under clause 13.

17.5These Terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland.